Features

Summary of the major q-delta features

q-delta consists of many powerful features that all combine to simplify and automate the complex processes to manage many tens of thousands of user requests typically seen per year in any large organisation.

The product provides users a browser-based, self-service process allowing them to easily request resources, access to applications, new accounts, etc. q-delta then dynamically requests approvals from the appropriate management chain and automatically updates target systems and databases thus providing users access to required resources in much shortened timescales.

The major product features include:

  • Integration and management of Active Directory
  • Dynamic approval routing processes with multiple stages and parallel flows
  • Easy to build Provisioning Adapters for in-house applications
  • Fully customisable HTML-based emails to reflect the corporate identity
  • User self-service requests with online data validation
  • Request cloning based on previous requests
  • Approver reminders and time outs
  • Centralised auditing to support Service Level Agreements
  • Increased transparency of the full end-to-end request process
q-delta workflow summary of main features